Customer Service Surveys, are they too complex?

Ever had a situation go bad and all you wanted to do was get out of it? We have all had bad experiences with one thing or another.

How do we protect ourselves and others from this happening?

Usually when we are being served the only one who should care how they are doing is the person serving us.

So, you, my customer, since you have spent time to read this are going to take a customer service survey and help me serve you better.

First if you would like to email me and let me know what you think about this blog feel free to do so at:
arealplumber@gmail.com

If you would like to post a comment or a suggestion feel free to do that also.

I want to improve this blog so that it contains information you want to have and can use.

The customer satisfaction survey is only one way for me to know how you got here.

Lately I have been getting a large amount of traffic on this page and I need to know how you found me, if you found what you were looking for and what you would like to have seen.

So thank you for your participation. I look forward to your comments.

your plumber,

Cameron

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To Contract or not to Contract?

What are the elements of a good contract?

First when should you get a contract? In California if the amount of the work is $500.00 or more a contract is required. If you need a contract then you need a licensed contractor. If you are contracting in California then you can go to http://www.cslb.ca.gov/ and click on the link "check license status" to insure the contractor your dealing with is properly licensed for the work you need done.

Home Improvement construction contracts require certain elements. Verify your does. Here is a simple list of items that should be in your contract:

1.) Contractors business name, persons name, address, phone number and STATE license number.

2.) Description of the work.

3.) Description of the materials and equipment needed or used.

4.) Material(s) model number(s) and product Specification(s).

5.) The Contract price.

6.) Payment schedule.

7.) Start and completion dates for work done.

8.) Permits and tests.

9.) Permissible delays and time extensions.

10.) Extra work order requirements.

11.) Release of "Mechanics' Liens"

12.) Attorney Fees

13.) Arbitration information.

14.) "Complete Agreement"stipulation.

15.) Owners Right of Cancellation (3 day rule)

16.) Emergency Service Waiver of Right to Cancel (if needed for emergency service or repair)

These simple elements let you know if your dealing with a professional or just someone who looks like one and usually charges like one yet doesn't necessarily produce like one. Beware, there are a lot of "nice people", "professionals" and "specialists" out there who do less than acceptable work for more than acceptable pricing.

A bad contract can be as bad as no contract at all in some circumstances. Request one none the less and read it carefully. If it is not written in plain english and easy to understand then ask questions. If they can't answer the questions then when a problem arises it is too late.
Contracts only ensure that money should change hands for certain work or services being performed, not that the price is fair or the work will be done to your satifaction. Ask about customer service policies, warranty work scheduling and be sure to give your input as to what is acceptable to you in these matters. The best warranty is worthless if it doesn't meet your needs or is never honored.

Contracts protect customers and contractors alike. Make sure any agreement you enter into is one you understand and protects you. Once accepted you are just as responsible for following it as the contractor is. Ultimately, you are the customer and a true professional knows that what is in your best interest is in thiers also.

your plumber,

Cameron

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